Order Cancellation & Change Policy

Last Updated: September 10, 2026

At Wearcut, we understand that customers may occasionally need to cancel an order or correct order information after placing a purchase.

This Order Cancellation & Change Policy explains when cancellation or modification requests may be accepted, how to submit a request, and what happens if an order has already entered processing or shipment.

Summary

1. Cancellation Requests

Customers may request cancellation of an order by contacting us at:

support@wearcut.com

Cancellation requests should be submitted as soon as possible after the order is placed.

Because orders may begin processing quickly, submitting a cancellation request does not automatically guarantee that the order can be canceled.

We will review the order status when the request is received.

2. Order Change Requests

Customers may also request changes to an order before it has been processed or shipped.

Possible change requests may include:

• Correcting the recipient name
• Correcting the shipping address
• Changing an apartment, suite, or unit number
• Correcting the ZIP Code
• Changing an item or product variant where possible
• Adjusting order quantity where possible
• Requesting full order cancellation

Order changes are subject to order status and product availability.

3. How to Request a Cancellation or Change

To request a cancellation or modification, email:

support@wearcut.com

Please include:

• Your full name
• Order number
• Email address used for the order
• The specific change you are requesting
• Correct shipping information, where applicable

Providing complete information helps us identify the order and review the request efficiently.

4. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders submitted before 5:00 PM ET on a business day may enter our processing queue that same day.

Orders placed after 5:00 PM ET normally enter the processing queue on the next business day.

Because an order may begin processing before we review a cancellation or change request, customers should contact us immediately after identifying an issue.

5. Processing Time

Our normal order preparation and processing time is:

1–2 business days, Monday through Friday

Processing may include:

• Payment verification
• Order verification
• Product preparation
• Packaging
• Shipping label creation
• Carrier assignment
• Transfer to the shipping carrier

Once these steps have progressed, certain changes may no longer be possible.

6. Cancellation Before Processing

If your cancellation request is received and approved before the order enters processing or shipment preparation, we will cancel the order.

If payment has already been collected, an applicable refund will be issued to the original payment method.

Approved cancellation refunds will be processed within 7 business days after cancellation approval.

7. Cancellation During Processing

If an order has already entered processing but has not yet been handed to a carrier, we will review whether cancellation is still operationally possible.

Cancellation cannot be guaranteed at this stage.

If the order can still be stopped, we will confirm the cancellation and process the applicable refund.

If the order cannot be stopped, it will continue through shipment and the customer may use the return procedure after delivery.

8. Cancellation After Shipment

Once an order has been handed to USPS, UPS, or FedEx, it can no longer be canceled as an unshipped order.

If you no longer want the product, you may request a return after delivery according to our Return & Refund Policy.

Eligible returns may be requested within 30 days from the delivery date.

9. Shipping Address Changes

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an error, contact us immediately at:

support@wearcut.com

Possible corrections may include:

• Street address
• Apartment or unit number
• City
• State
• ZIP Code
• Recipient name

Address changes are not guaranteed after an order has entered processing or has been transferred to a shipping carrier.

10. Address Changes After Shipment

Once a shipment has been transferred to a carrier, Wearcut may no longer be able to modify the delivery address.

Depending on the carrier and shipment status, the carrier may provide delivery management options directly to the recipient.

Wearcut cannot guarantee that a carrier will approve an address change after shipment.

Customers should always verify shipping information before submitting an order.

11. Product Changes

If you wish to change the handbag, quantity, or available product option in your order, contact us as soon as possible.

Product changes are subject to:

• Order processing status
• Product availability
• Price differences
• Payment authorization requirements

If the requested modification cannot be completed, we may advise you to cancel the original order, if cancellation is still available, and place a new order.

12. Adding Products to an Existing Order

After an order is submitted, we may not be able to add additional products to the same transaction.

Customers may need to place a separate order for additional products.

Any separate order will be subject to the applicable shipping charge and shipping terms displayed at checkout.

13. Removing Products From an Order

A request to remove one or more products from an order must be submitted before those items enter processing or shipment preparation.

If the requested removal is possible, any applicable refund will be issued to the original payment method.

If the item has already been processed or shipped, the standard return procedure may apply after delivery.

14. Changing Order Quantity

Quantity changes may be possible before processing begins.

If you wish to:

• Increase the quantity
• Reduce the quantity
• Remove an item

contact support@wearcut.com as soon as possible.

Changes that affect the order total may require adjustment of the payment amount or a separate transaction.

15. Price Differences After an Order Change

If an approved change results in a different product price, the revised order total must be handled transparently.

We will not charge an additional amount without appropriate authorization.

If an approved change reduces the amount owed, the applicable difference will be refunded to the original payment method where appropriate.

16. Refunds for Approved Cancellations

If an order is successfully canceled after payment has been collected, the refund will be issued to the original payment method.

The cancellation refund will be processed within:

7 business days after cancellation approval

After Wearcut processes the refund, your financial institution or payment provider may require additional time to display the funds in your account.

This additional posting period is controlled by your bank, card issuer, or payment provider.

17. No Cancellation Fee

Wearcut does not charge a separate cancellation fee for an approved cancellation made before shipment.

If an order has already shipped, the applicable return terms will govern the transaction.

18. Shipping Charges on Canceled Orders

If an order is successfully canceled before shipment, an unearned shipping charge will not be retained as a shipping service charge.

If the package has already been shipped and the customer later returns the product, refund treatment of the original shipping charge will follow the Return & Refund Policy.

19. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately at:

support@wearcut.com

Please provide the relevant order numbers.

If the duplicate order has not entered processing or shipment, we will review whether it can be canceled.

If it has already shipped, the standard return procedure may apply.

20. Incorrect Order Information

If you entered incorrect information during checkout, contact us immediately.

Examples include:

• Misspelled recipient name
• Incorrect street address
• Incorrect ZIP Code
• Incorrect apartment number
• Wrong product selection
• Wrong quantity

We will make reasonable efforts to correct the information before shipment when operationally possible.

21. Orders Already Delivered

Cancellation is not available after an order has been delivered.

If you wish to return a delivered handbag, you may request an eligible return within 30 days of delivery.

Approved eligible returns receive:

• Free return shipping
• A prepaid return label by email
• No restocking fee
• No storage fee

Please refer to our Return & Refund Policy for complete return instructions.

22. Refused Deliveries

Refusing a package at delivery is not the same as obtaining an approved pre-shipment cancellation.

If you wish to cancel an order, you should first contact:

support@wearcut.com

If a package has already shipped, follow our return instructions rather than refusing the delivery whenever reasonably possible.

Orders returned by a carrier will be reviewed before any applicable refund is processed.

23. Undeliverable Orders

If a shipment is returned because the delivery address was incomplete, incorrect, or otherwise undeliverable, contact us at:

support@wearcut.com

We will review:

• Order information
• Carrier tracking
• Delivery attempt details
• Return-to-sender status

The appropriate next step may include reshipment or refund, depending on the circumstances.

24. Orders Canceled by Wearcut

In limited circumstances, Wearcut may need to cancel an order.

Examples may include:

• Product unavailability
• Payment authorization failure
• Suspected fraudulent activity
• Incorrect inventory information
• An obvious technical or pricing error
• An invalid or unsupported shipping address

If we cancel an order after payment has been successfully collected, we will issue the applicable refund to the original payment method.

We will not intentionally substitute a materially different product without customer approval.

25. Out-of-Stock Products

If an ordered handbag becomes unavailable before shipment, we may contact you regarding the order.

Where appropriate, you may be offered:

• Cancellation and refund
• Another available product if you voluntarily agree
• Another reasonable resolution

A replacement product will not be substituted without your agreement.

26. Fraud Prevention

We may temporarily hold or cancel orders where there is a reasonable basis to suspect:

• Unauthorized payment use
• Fraud
• Identity misuse
• False billing information
• Abusive purchasing activity
• Other unlawful transactions

If an order is canceled for security reasons after payment has been collected, any refund due will be handled according to applicable payment and consumer protection requirements.

27. Cancellation Request Example

For example:

If you place an order on Monday and realize shortly afterward that the shipping address is incorrect, email support@wearcut.com immediately with your order number and corrected address.

If the order has not entered shipment processing, we may be able to update the address.

If the package has already been transferred to USPS, UPS, or FedEx, we may no longer be able to change the address.

28. Cancellation After Change Request

Submitting an order-change request does not automatically cancel the order.

Unless cancellation has been explicitly confirmed by Wearcut, the order may continue processing.

Customers should wait for confirmation of whether the requested modification or cancellation was successfully completed.

29. Confirmation of Changes

When an order modification is successfully completed, we may send confirmation using the email address associated with the order.

Customers should review the updated information to ensure that it is correct.

If anything remains incorrect, contact us promptly.

30. Relationship With Our Shipping Policy

Orders that are not successfully canceled before shipment remain subject to our Shipping Policy.

Our current shipping terms include:

• United States shipping only
• 5:00 PM ET order cut-off
• 1–2 business days processing
• 5–10 business days transit
• $6.99 standard shipping fee
• USPS, UPS, or FedEx delivery

31. Relationship With Our Return & Refund Policy

If an order can no longer be canceled because it has already shipped or been delivered, customers may use our return process where eligible.

Our standard return terms include:

• 30-day return window from delivery
• Free return shipping for eligible approved returns
• Prepaid return label sent by email
• No restocking fee
• No storage fee
• Refund processing within 7 business days after the returned item is received, inspected, and approved

32. Customer Responsibility

Customers should carefully review all order information before submitting payment.

Please verify:

• Product
• Quantity
• Recipient name
• Shipping address
• Billing information
• Email address
• Order total
• Shipping charge

Promptly reporting an error provides the best opportunity for us to make a requested change before processing or shipment.

33. Consumer Rights

Nothing in this policy is intended to remove or restrict any mandatory rights available under applicable consumer protection law.

Where applicable law provides rights greater than those described in this policy, the applicable legal requirements will apply.

34. Changes to This Policy

Wearcut may update this Order Cancellation & Change Policy if our operational processes, shipping procedures, payment practices, or applicable legal requirements change.

The current version will be published on wearcut.com with its latest revision date.

Changes will not reduce mandatory rights applicable to existing transactions where prohibited by law.

35. Contact Us

For order cancellation, modification, shipping-address correction, or other order-related requests, contact:

For the fastest identification of an existing purchase, please include your order number in your email.