Return & Refund Policy

Last Updated: September 10, 2026

At Wearcut, we want customers to have a clear and transparent understanding of their return and refund rights. This Return & Refund Policy applies to eligible purchases made through wearcut.com.

Summary

30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the return request must be submitted within this 30-day period.

Returns requested after 30 days from the confirmed delivery date may not be accepted unless otherwise required by applicable consumer protection law.

Return Eligibility

To be eligible for a return, the handbag must generally:

• Be returned within 30 days of delivery.
• Be in the same condition in which it was received.
• Be unused, unworn, and free from damage caused after delivery.
• Include all original accessories, components, straps, dust bags, or other items originally supplied with the product, where applicable.
• Be returned in its original product packaging where reasonably possible.
• Include proof of purchase or sufficient order information that allows us to verify the transaction.

Customers may reasonably inspect a product after delivery. However, products showing signs of extended use, misuse, accidental damage, alteration, contamination, or damage caused after delivery may not qualify for a standard return.

Nothing in this policy limits any non-waivable rights available to consumers under applicable law.

How to Request a Return

To begin a return, email:

support@wearcut.com

Please include:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return
• Photographs of the product if it is damaged, defective, incorrect, or significantly different from what was ordered

We will review your request and provide return instructions if the return is eligible.

Please do not send a return package before receiving return authorization and instructions from us.

Return Approval and Prepaid Return Label

If your return request is accepted, we will send a prepaid return shipping label to your email address.

You will need to:

• Download the return label.
• Print the label.
• Securely package the product.
• Attach the provided label to the outside of the package.
• Deliver the package to the applicable carrier according to the instructions provided with the label.

Eligible approved returns using our provided return label are free of charge.

Return Shipping Cost

Return shipping is free for eligible approved returns.

Wearcut will provide the prepaid return shipping label after the return request has been reviewed and accepted.

Customers will not be charged a return shipping fee when using the authorized prepaid return label supplied by Wearcut.

If a customer chooses to use an unauthorized shipping method instead of our provided return process, any resulting shipping charges may not be reimbursed.

Return Address

Authorized returns will be directed to:

Customers should only send products to this address after receiving return authorization.

Unauthorized or unidentified packages may take longer to process because we may be unable to associate them with an existing order or approved return request.

No Restocking or Storage Fee

Wearcut does not charge a restocking fee or storage fee for eligible approved returns.

No hidden return-processing fee will be deducted from an eligible refund.

Damaged or Defective Items

Please inspect your order as soon as reasonably possible after delivery.

If your handbag arrives:

• Damaged
• Defective
• Incorrect
• Missing an included component
• Significantly different from the product ordered

contact us at support@wearcut.com.

Please include your order number and clear photographs showing the issue.

We will review the information and provide an appropriate resolution, which may include a return, refund, or replacement where applicable.

Approved returns for damaged, defective, or incorrect products are not subject to a return shipping charge.

Incorrect Item Received

If you receive a product different from the item shown in your confirmed order, contact support@wearcut.com.

Please provide:

• Your order number
• A photograph of the product received
• A photograph of the packaging where relevant
• A brief explanation of the discrepancy

After verification, we will provide instructions for resolving the issue.

You will not be required to pay return shipping costs for an item that was incorrectly sent by Wearcut.

Exchanges

If you would like a different eligible product, please contact support@wearcut.com within the 30-day return window.

To keep the process clear and ensure accurate inventory and payment records, exchanges may be handled by returning the original eligible product and placing a new order for the preferred item.

If a replacement is appropriate because the original product was defective, damaged, or incorrect, our support team will provide the applicable instructions.

Non-Returnable Situations

A return may be refused when the product:

• Is returned after the applicable 30-day return period.
• Has been used beyond what is reasonably necessary to inspect it.
• Has been damaged after delivery by the customer.
• Has been altered, modified, repaired, or customized after delivery.
• Is missing significant components or accessories originally included with the order.
• Cannot reasonably be identified as a product purchased from Wearcut.
• Is returned without authorization when authorization was required under this policy.

Any applicable statutory consumer rights remain unaffected.

Return Packaging

Customers should package returned products securely to help prevent damage during return transportation.

Where available, we recommend using the original packaging.

Please ensure that:

• The handbag is adequately protected.
• Included accessories are placed securely inside the package.
• The return label is clearly visible.
• Previous shipping labels or barcodes are removed or covered where appropriate.

Wearcut is not responsible for damage caused by inadequate packaging during an unauthorized return shipment.

Return Tracking

The prepaid return label may include tracking information.

Customers should retain the carrier receipt or tracking information until the return has been completed and the refund has been confirmed.

Return tracking allows both the customer and Wearcut to verify the shipment's delivery status.

Return Inspection

After your return reaches our return location, the product will be inspected.

We may verify:

• Product condition
• Order information
• Product identity
• Included accessories
• Whether the item meets the return eligibility requirements described in this policy

Once the inspection is complete, we will notify you whether the refund has been approved.

Refund Processing Time

Approved refunds will be processed within 7 business days after the returned product has been received, inspected, and approved.

Refunds will normally be issued to the original payment method used for the purchase.

Business days are Monday through Friday and exclude applicable public holidays.

Refund Amount

For an eligible approved return, the refund will cover the amount eligible for reimbursement under this policy.

Wearcut does not deduct:

• Restocking fees
• Storage fees
• Return shipping charges when the approved prepaid return label is used

Any refund amount will be communicated transparently as part of the return process.

Original Shipping Charges

The standard shipping charge originally paid for delivering an order is separate from the free return shipping service.

Unless required by applicable law or the return results from an error attributable to Wearcut, such as a defective, damaged, or incorrect item, original outbound shipping charges may not be refundable.

Any applicable refund will be clearly confirmed before or when the refund is processed.

When the Refund Appears

After Wearcut issues an approved refund, your bank, card issuer, digital wallet provider, or payment service may require additional time to post the funds to your account.

This additional posting period is controlled by the financial institution or payment provider and is separate from Wearcut's refund processing time.

If more than a reasonable period has passed after you receive confirmation that your refund was issued, please contact your bank or payment provider first.

You may also contact us at support@wearcut.com for assistance confirming the refund status.

Refund to Original Payment Method

Approved refunds are normally returned to the original payment method used to complete the order.

For security and fraud-prevention purposes, we generally cannot redirect a refund to an unrelated card, bank account, wallet, or third-party payment method.

If the original payment method is no longer available, contact support@wearcut.com so that we can review the situation.

Partial Refunds

A partial refund may apply only where permitted by applicable law and where the returned product does not meet the standard return conditions because of circumstances attributable to the customer.

If a partial refund is considered applicable, the reason and refund amount will be communicated clearly before or when the refund is processed.

We do not impose undisclosed deductions.

Refunds for Damaged, Defective, or Incorrect Products

If a return is approved because Wearcut supplied an item that was damaged, defective, or incorrect, the customer will not be charged for authorized return shipping.

Depending on the circumstances and product availability, the resolution may include:

• A replacement
• A refund
• Another mutually agreed resolution permitted by applicable law

Return Example

For example, if an eligible handbag is delivered on September 1, you may request a return within 30 days of that delivery date.

After the return request is approved, Wearcut will email you a prepaid shipping label.

You may download and print the label, package the item securely, and send it back following the provided instructions.

Once the item is received and passes inspection, the approved refund will be processed within 7 business days.

There is no return shipping fee, restocking fee, or storage fee for the eligible approved return.

Refused or Undeliverable Packages

If an order is refused at delivery or returned to us as undeliverable, please contact support@wearcut.com.

We will review the circumstances, shipment status, and applicable costs before determining the appropriate refund or reshipment resolution.

Customers should ensure that their delivery information is complete and accurate when placing an order.

Order Cancellation Before Shipment

Returns under this policy generally apply after an order has been delivered.

If you wish to cancel or change an order before shipment, contact support@wearcut.com as soon as possible.

Once an order has been processed or transferred to the carrier, cancellation may no longer be possible and the standard return procedure may apply after delivery.

Policy Abuse or Fraudulent Returns

Wearcut reserves the right to investigate return activity reasonably suspected to involve fraud, product substitution, false claims, intentional damage, or other abuse.

This provision does not limit legitimate consumer rights or prevent customers from making valid return or refund claims.

Customer Support

For questions about returns, refunds, damaged products, incorrect orders, or return status, contact:

When contacting us regarding an existing order, please include your order number whenever possible.

Policy Updates

Wearcut may update this Return & Refund Policy when our operational procedures, products, payment processes, or applicable legal requirements change.

The current version will be published on wearcut.com with its latest revision date.

Changes to this policy will not reduce any mandatory consumer rights that apply under applicable law.